Turn your water service on and off

Read the water leaks and flood guide before reporting an issue to the City of Vancouver.

From time to time, you may need to shut off the water supply to your private property. Such cases include:

Construction and renovation that affects plumbing systems
Isolating the source of water leaks on your property

Depending on your situation, you may be able to turn the water supply to your property off and on yourself. You can also request a City crew to locate and turn the water supply to your property on or off.

Requesting a City crew

You can call 3-1-1 to have a City crew locate and turn your water supply off or on. If your water pipe diameter of 75mm (3 in) or greater, you must have a City crew turn off your water.

NOTE: When you have a City crew locate and shut the water to your property on or off, a service fee applies. See the fee schedule below.

Fees and hours for City water crew service calls

Fees

Days of week	Time of day	Call type	Call-out charge
7 days a week	7:00am to 6:30pm	Regular	$50.00
7 days a week, excluding statutory holidays	6:30pm to 7:00am	Emergency	$200.00
Statutory holidays	24 hours per day	Emergency	$200.00

Prices include HST

NOTE: The City covers the cost of repairing water leaks and floods on City property. If the City determines the cause of the leak or flood is on private property, the property owner will be sent an invoice to cover the charges. The charges are based on the information in the table above.

NOTE: The City does not perform work on private property.

Appointment hours

Days of week	Time of day
Monday to Friday	7:30am to 6:00pm
Saturday and Sunday	8:30am to 6:00pm
Statutory holidays	No appointments booked. All calls are treated as emergency callouts.

Turning the water on or off yourself

If your water line is less than 50 mm (2 in) in diameter, you can borrow a water-line shut-off key, also called a curb stop key. Use the water-line shut-off key to temporarily stop and restart the water service to your property on your own. You may borrow the water-line shut-off key free of charge.

How to borrow a water-line shut-off key

Present your picture identification in person at an appropriate location to sign out a water-line shut-off key.

Water-line shut-off keys are generally loaned out for 48 hours only. If you are not able to return the key within 48 hours, contact the source where you borrowed the key to request an extension.

Lost keys are subject to a replacement charge of $125.00 (HST not applicable).

Where to borrow a water-line shut-off key

The location where you can borrow a water-line shut-off key depends on the diameter of your water pipes.

Water pipe diameter	Location	Hours
Up to 50 mm (2 in)	Manitoba Works Yard (contact information listed at right)	24 hours a day, 365 days a year. When the works yard reception is closed, sign out a key at the security gatehouse outside.
Up to 20 mm (¾ in)	Fire halls listed below	Fire halls are open daily, 8:00am to 9:00pm Contact the fire hall by phone to check that a key will be available to borrow when you need it

Fire halls where you can borrow a water-line shut-off key

Fire Hall	Address	Phone number
Fire Hall No 1	900 Heatley St	604-665-6001
Fire Hall No 2	199 Main St	604-665-6002
Fire Hall No 3	2801 Quebec St	604-665-6003
Fire Hall No 4	1475 W 10th Ave	604-665-6004
Fire Hall No 5	3090 E 54th Ave	604-665-6005
Fire Hall No 9	1805 Victoria Drive	604-665-6009
Fire Hall No 12	2460 Balaclava St	604-665-6012
Fire Hall No 13	790 E 24th Ave	604-665-6013
Fire Hall No 14	2804 Venables St	604-665-6014
Fire Hall No 15	3003 E 22nd Ave	604-665-6015
Fire Hall No 18	1375 W 38th Ave	604-665-6018
Fire Hall No 19	4396 W 12th Ave	604-665-6019
Fire Hall No 20	5402 Victoria St	604-665-6020
Fire Hall No 21	5425 Carnarvon St	604-665-6021
Fire Hall No 22	1005 W 59th Ave	604-665-6022