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Utility and landfill bill payments, help, and information

Condos in Yaletown

The City of Vancouver provides a variety of services to citizens and businesses such as:

  • Water distribution
  • Sewer collection and treatment
  • Garbage collection
  • Yard trimmings collection
  • Food scraps collection
  • Recycling collection  

Learn about your utilities in this section - how and when you are billed, what format your bill will take, and how to pay your bill.

Reducing consumption of our water supply

As part of our Greenest City 2020 initiative, we are making it our goal to reduce per capita water consumption by 33% from 2006 levels.

The City has introduced a new water meter policy, effective January 2012, which requires that all new one- and two-family homes install a water consumption meter.

Billing schedules and replacement bills

Receiving your bill

Get information about receiving your utility bills, including how to find your billing schedule, receive your bill electronically, and request a replacement bill.

Get your balance, and find ways to pay

Paying your bill

Find out how much you owe on your utility bill, and see your options for paying it, which include pre-authorized withdrawals, online banking, and more.

Find or update property details

Managing your account

Change your mailing address, or name on your land title. Find out information about your property, including your assessed property value and your property's legal description. Request a tax certificate.

Questions about your bill?

Understanding utilities and your bill

Learn how to read your metered bill, annual utility bill, transfer and landfill bill, and property tax notice for flat rate utilities, and learn about rates and metering.

Utilities services for Vancouver's businesses

commercial landfill accounts

Commercial transfer and landfill accounts

Find information on the criteria for setting up, amending and cancelling a transfer and, landfill account with the City of Vancouver.

Ask. Tell. Connect.

Phone 3-1-1 to ask, tell, and connect with the City

Outside Vancouver:
604-873-7000

Speak your own language

When should you call 9-1-1? Click to find out       Deaf? Have difficulty speaking? Click to learn how to make a TTY call

More ways to contact us

Water bill change for 2013

Starting in 2013, you will receive your water and sewer bill every 4 months.

Learn more about your bill

No bill? No problem!

get your balance online

You do not need your utility bill in order to make a payment.

Get your utility bill balance online

Keeping our water safe and plentiful

Learn how we are conserving and protecting our water supply

Learn what we are doing to ensure we have an abundant supply of clean drinking water for future generations, no matter how much our city grows.

How we are conserving and protecting water

Contributing to healthier ecosystems

Greenest City goals

Learn more

Last modified: Tue, 02 Apr 2013 16:23:19

Receiving your billPaying your billManaging your accountUnderstanding utilities and your billCommercial transfer and landfill accounts