Compliments & Complaints
The men and women of the Vancouver Police Department are
committed and dedicated to protecting and serving the citizens of
Vancouver. VPD officers are often recognized for their outstanding
achievements. They are committed to making Vancouver a safer city by
providing service to its citizens through integrity, professionalism,
accountability and respect (IPAR).
If you have had a positive experience with a member of the
Vancouver Police Department or have recently observed a member of the
Vancouver Police Department who you feel is worthy of a compliment, we
would like to hear from you. We are extremely proud of our members and
your comments are greatly appreciated.
All compliments are sent to the officer’s supervisor, the
officer and the human resources office.
If you would like to make a compliment / comment, please e-mail firstname.lastname@example.org.
Anyone who has concerns about the actions or conduct of a
police officer or the service provided by or the policies of the
Vancouver Police Department may file a complaint.
The Professional Standards Section will discuss your concerns
by phone or in person and welcomes the opportunity to review these
concerns with you and to address them with the officers. Your concern
may be resolved without a formal investigation through the intervention
of the officer’s supervisor or a Professional Standards Section
All complaints are reviewed and documented. If a formal
investigation is required, the investigation process will be explained
by a Professional Standards sergeant who will assist you in filling out
a Complaint Form (PDF).
Filing a Complaint for Formal Investigation
For a complaint to be investigated, it
must be submitted in writing on a Complaint Form(PDF) supplied by B.C.'s Office of the Police
This form is also available at VPD Public Service Counters
where staff will assist in filling out the form.
Public Service Counters
2120 Cambie St. (map)
8:00 a.m. to 5:00 p.m.
3585 Graveley St. (map)
Monday to Friday (closed holidays)
8:00 a.m. to 5:00 p.m.
Submitting the Form
The form can be submitted by mail, fax, or delivered in person
to the police department involved or to the Office of the Police
ATTENTION: Professional Standards Section
Vancouver Police Department
3585 Graveley St.
Tel: (604) 717-2670
Fax: (604) 717-2664